Privacy Policy

Effective Date: December 3, 2024

At Frostnari HVAC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website frostnarihvac.com or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

When you interact with Frostnari HVAC, we may collect various types of personal information, including but not limited to:

  • Personal Information: Your name, phone number, email address, billing address, and shipping address.
  • Payment Information: Credit/debit card numbers, billing details, or other payment information to process transactions.
  • Technical Data: Information such as your IP address, browser type, device information, and pages visited on our site.
  • Cookies: We use cookies to collect information about your preferences and browsing history to improve your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and manage your orders, including shipping, billing, and customer support inquiries.
  • Communication: To send you order confirmations, updates, marketing materials, and other relevant communication. You may opt-out of marketing communications at any time by following the unsubscribe link or contacting us directly.
  • Customer Support: To respond to your questions, inquiries, or concerns effectively.
  • Website Improvement: To analyze user behavior and improve the functionality and performance of our website.
  • Security and Fraud Prevention: To detect and prevent fraudulent activity and protect the integrity of our website and services.

3. How We Protect Your Information

We take security seriously and implement a range of measures to safeguard your personal information:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect your sensitive data during transmission, particularly during payment transactions.
  • Data Storage: Your personal data is stored securely, with restricted access to authorized personnel only.
  • Payment Security: We use trusted third-party payment processors to handle all payment transactions. We do not store your payment card information on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist in operating our website or fulfilling services, including:

  • Shipping Providers: To ensure timely delivery of your orders.
  • Payment Processors: To process payments securely.
  • Marketing Partners: For promotional emails or marketing campaigns, with your consent.

These third parties are contractually obligated to protect your information and use it only for the purposes specified.

5. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information (subject to certain exceptions).
  • Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link or contacting us.

If you have any questions or requests regarding your data, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on our website. Cookies help us:

  • Remember your preferences.
  • Analyze how our website is used and improve functionality.
  • Provide personalized content.

You can control cookies through your browser settings, but please note that disabling cookies may affect some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Address: 123 Maple Street, Harrisburg, Pennsylvania (PA), 17102
Hotline: (717) 555-6789
Email: contact@frostnarihvac.com

By using our website, you consent to the collection and use of your personal information as outlined in this policy.