Sales Policy

Effective Date: December 3, 2024

At Frostnari HVAC, we strive to offer exceptional products and customer service. This Sales Policy outlines the terms and conditions under which we sell our products. By placing an order with us, you agree to comply with the following policies. Please read this policy carefully before completing your purchase.

1. Product Availability

We make every effort to ensure that the products listed on our website frostnarihvac.com are available for purchase. However, due to demand fluctuations or supply issues, product availability is subject to change. If an item becomes out of stock after your order is placed, we will notify you promptly and offer an alternative solution, such as a backorder, product substitution, or refund.

2. Pricing and Payment

  • Pricing: All prices are listed in U.S. dollars and are subject to change without notice. Prices are valid at the time the order is placed and may be updated periodically.
  • Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Payment will be charged at the time of order confirmation.
  • Taxes: Sales tax will be applied to your order based on your shipping address, as required by state and local tax laws.

3. Order Confirmation

Once your order is successfully placed, you will receive an Order Confirmation email detailing the products ordered, the total cost, and estimated shipping information. This email serves as acknowledgment that we have received your order. It is not an acceptance of your order, and all orders are subject to availability.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods for your convenience. Shipping fees will be calculated during checkout based on your location and selected shipping method.
  • Shipping Time: Estimated delivery times are provided during the checkout process. However, shipping times may vary depending on the carrier and availability of the product.
  • Shipping Address: It is your responsibility to provide accurate shipping information at the time of purchase. If there is an error in the address provided, please contact us immediately to correct it.

5. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Refund and Returns Policy. We accept returns and exchanges within 30 days of receiving your order, subject to the conditions outlined in our return policy.

6. Cancellations

If you wish to cancel an order, please contact us immediately at (717) 555-6789 or contact@frostnarihvac.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, but you may return it according to our returns policy.

7. Customer Service

We are dedicated to providing excellent customer service. If you have any questions, concerns, or issues with your order, please contact us at:

Our team will assist you promptly and professionally.

By placing an order with Frostnari HVAC, you agree to the terms set forth in this Sales Policy. We are committed to providing you with high-quality products and excellent customer service.

Address: 123 Maple Street, Harrisburg, Pennsylvania (PA), 17102
Hotline: (717) 555-6789
Email: contact@frostnarihvac.com