Refund and Returns Policy

Effective Date: December 3, 2024

At Frostnari HVAC, we are committed to providing the best products and services to our customers. If for any reason you are not completely satisfied with your purchase, we offer a clear and transparent Refund and Returns Policy. Please read the following policy carefully to ensure you understand how we handle returns and refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving the product. After 30 days, we will no longer be able to offer a refund or exchange.
  • Condition of Items: Products must be unused, in new condition, and in their original packaging. All original tags, labels, and accessories must be included. Items that are damaged, used, or altered will not be accepted for return.
  • Non-Returnable Items: Some items may be non-returnable due to hygiene, safety, or custom manufacturing reasons. Please check the product description or contact our customer service team for clarification.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 30 days of receiving your product. You can contact us via:

    Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number. This number is required to complete the return process.

  3. Return Shipping: Securely pack the item in its original packaging and ship it to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

  4. Processing the Return: After we receive the returned item and confirm that it meets our return criteria, we will process your refund or exchange.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund or exchange. The refund will be issued as follows:

  • Refund Method: Refunds will be issued to the original payment method. If you paid via credit/debit card, the refund will be credited to your card. If you paid through PayPal, the refund will be credited to your PayPal account.
  • Refund Processing Time: Refunds are typically processed within 5-10 business days from the date we receive the returned item. However, please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at contact@frostnarihvac.com within 30 days of receiving your order. We will guide you through the exchange process and ensure that you receive the correct item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at (717) 555-6789 or contact@frostnarihvac.com. We will provide you with a prepaid return label and ensure that you receive a replacement or refund for the defective product.

6. Shipping Costs

  • Return Shipping: You are responsible for the return shipping costs, except in cases where the return is due to a defect or error on our part.
  • Original Shipping Fees: Shipping fees for the original order are non-refundable, except where required by law or in the case of damaged or defective items.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

We are here to assist you and ensure that your return or exchange is handled as smoothly as possible.